Warranty & Returns

Warranty

Etymotic Research warrants all products against defects in material or workmanship for a period of either one or two years, depending on the product, from the date of original purchase from an authorized Etymotic distributor or reseller.

This warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

With respect to sales on Amazon.com, we will provide a manufacturer’s warranty only for products “Shipped and sold by Amazon.com”

Product Warranties: Proof of purchase required from authorized Etymotic reseller.

In-Warranty Replacement: Replacement order will be created once in-warranty replacement is received back into our warehouse.

Return

1. Contact Customer Service and request a Return Authorization Form.
2. Securely prepare, protect and package unit for return, including Return Authorization Form.
3. Ship to Lucid Audio. Package tracking is required and insurance is recommended.

Note:

• Returns must be made within 30 days of purchase to qualify for a refund.
• Etymotic Research is not responsible for packages that do not reach our service facility.
• Free Shipping back to you on in-warranty products.
• When returning COMPANION MICS, return all units, not just the defective unit(s).

Repairs

Due to the design and manufacture of most Etymotic Research consumer products, a repair option* is not available.

Product Warranty Length

1 Year

Earphones
• MK5
• HD5 Safety
• ETYoKids5

Headsets (wired)
• HD3 Safety
• ETYoKids3
• ETYCOM

Electronic Earplugs
• GunSportPRO-15
• HD-15
• MusicPRO MP9-15
• EBLE-15

Personal Sound Amplifiers
• The BEAN

Headsets (Bluetooth)
• etyBLU2
• EtyMotion Wireless Bluetooth Cable
• ER2XR, ER3XR, ER4XR w/ EtyMotion

2 Year

Earphones
• EVO
• ER2SE/XR Earphones
• ER3SE/XR Earphones
• ER•4 Series Earphones
• hf5
• mc5
• ER4 SR/XR Standard Replacement Cable
• ER4 SR/XR Balanced 2.5mm Replacement Cable
• ER3 SE/XR Standard Replacement Cable
• ER2 SE/XR Standard Replacement Cable
Headsets (wired)
• hf2
• hf3
• mc2
• mc3