30-Day Return Policy

  • If you are not satisfied with your purchase from etymotic.com, a request for refund can be made within 30 days of purchase.
  • Do not return a product for refund that was not purchased directly from Etymotic.
  • A refund will be issued if it is returned in excellent working condition, free of any defects.
  • Accessories should be returned with the product.
  • Etymotic will refund the cost of the product, exclusive of shipping charges.
  • A refund will be credited to the credit card originally used to purchase the product.
  • If the product was purchased from an Etymotic-authorized reseller, consult the return policy of that retailer.
  • If ETY•Plugs or ER•20XS packaging has been opened, the earplugs are not returnable.

30-Day Return Form