Warranty Policy

WARRANTY POLICY APPLIES TO ALL CONSUMER PRODUCTS

Etymotic Research warrants all products against defects in material or workmanship for a period of either one or two years, depending on the product, from the date of original purchase from an authorized Etymotic distributor or reseller. Etymotic will replace the defective product at its option if returned within the warranty period to our service facility in Elk Grove Village, IL. This warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Due to the design and manufacture of most Etymotic Research consumer products, a repair option* is not available.

Click here for Warranty Return Process.

With respect to sales on Amazon.com, we will provide a manufacturer’s warranty only for products purchased from a reseller who we have confirmed as providing genuine, new and authentic Etymotic Research, Inc® brand products. Currently, the sellers listed below are the only resellers that we have so confirmed and authorized, and the only resellers for which the manufacturer’s warranty applies.

  • AC Gears
  • ADCO Hearing Products, Inc.
  • Audio Equip
  • AUDIOLAB - Since 1958
  • etailz
  • Fique
  • GearNuts
  • Quantum Networks
  • WebyShops
  • Wiredforless
  • Zorro Sounds
 

*Repair Options

ER-4 Earphones (ER•4B, ER•4PT, ER•4S)
Electronic Earplugs
Personal Sound Amplifiers

Shipping Charges

  • You are responsible for shipping charges when sending your product to Etymotic.
  • Free shipping back to you on in-warranty products.

Customer Damage

Etymotic's consumer electronics warranty policy applies only to in-warranty earphone and headset products purchased within the warranty period. Products that have been damaged or modified by the user are not covered, regardless of date of purchase.
Click here for Out-of-Warranty Service/Special Purchase options.

Product Warranties

Proof of purchase required from authorized Etymotic reseller.

Products with 2-year Warranty
 

Earphones
ER•4 Series Earphones
hf5
mc5
ER4-06 – ER4SR/XR Replacement cable

Headsets (wired)
hf2
hf3
mc2
mc3

Headsets (Bluetooth)
etyBLU2

Other
ER4-06 – ER4SR/XR Replacement cable

Products with 1-year Warranty
 

Earphones
MK5
HD5 Safety
ETY•Kids5

Headsets (wired)
HD3 Safety
ETY•Kids3
ETYCOM

Electronic Earplugs
GunSportPRO-15
HD-15
MusicPRO MP9-15
EBLE-15

Personal Sound Amplifiers
The BEAN

Other
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