Warranty Policy

WARRANTY POLICY APPLIES TO ALL CONSUMER PRODUCTS

Etymotic Research warrants all products against defects in material or workmanship for a period of either one or two years, depending on the product, from the date of original purchase from an authorized Etymotic distributor or reseller. Etymotic will replace the defective product at its option if returned within the warranty period to our service facility in Elk Grove Village, IL. This warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Due to the design and manufacture of most Etymotic Research consumer products, a repair option* is not available.

*Repair Options

ER-4 Earphones
Electronic Earplugs

Shipping Charges

  • You are responsible for shipping charges when sending your product to Etymotic.
  • Free shipping back to you on in-warranty products.

Customer Damage

Etymotic's consumer electronics warranty policy applies only to in-warranty earphone and headset products purchased within the warranty period. Products that have been damaged or modified by the user are not covered, regardless of date of purchase.
Click here for Out-of-Warranty Service/Special Purchase options.

Product Warranties

Products with 2-year Warranty Products with 1-year Warranty

Earphones 
ER•4 
hf5 
mc5

Headsets (wired) 
hf2 
hf3 
mc2 
mc3

Headsets (Bluetooth) 
etyBLU2 
ety8

Earphones 
MK5
HD5 Safety
ETY•Kids5
6i 

Headsets (wired) 
ETY•Kids3 
ETYCOM

Electronic Earplugs 
GunSportPRO-1 
GunSportPRO-15 
HD-15 
MusicPRO MP9-15 
EB Series