Out of Warranty & Special Purchase Options

Due to the manufacturing process, Etymotic earphone and headset products cannot be repaired, with the exception of the ER-4 MicroPro series earphones. When products are out of warranty they will no longer be replaced in accordance with Etymotic's warranty policy.

If your product is out of warranty, check whether the issue is device related or if you simply need to replace filter(s).

Special Purchase Option

Etymotic has a special purchase program for out-of-warranty earphone and headset products.

  • To qualify for reduced prices, your product must be returned to Etymotic.
  • Customer-damaged or modified products that are not covered under Etymotic's warranty policy are eligible for the Special Purchase Option.
  • All purchases are new stock. No products have been opened, pre-owned or reconditioned.
  • When your current product is received, your request for a new product will be processed.
  • It is not necessary to re-purchase the same product you currently own.

Complete the form below and include credit card details and shipping information.

ER•4 earphones $179.40
hf5 earphones $77.40
mc5 earphones $35.40
MK5 earphones $35.40
HD5 HD-Safety earphones $35.40
hf2 headset + earphones $77.40
hf3 headset + earphones $89.40
mc2 headset + earphones $41.40
mc3 headset + earphones $47.40
etyBLU2 Bluetooth headset $59.40
ETYCOM headset (2.5mm) $23.40
ETYCOM headset (3.5mm) $23.40
ETY•Kids5 earphones $23.40
ETY•Kids3 headset + earphones $35.40
EB•15/GSP•15/HD•15 Series Electronic Earplugs $239.40
MP•9-15 MusicPRO Electronic Earplugs $179.40

Shipping charges and tax (where applicable) apply. For shipping information, click here.

Out of Warranty Return Form