Etymotic Research Customer Service is available between 8:00 AM - 5:00 PM Central Time, Monday through Friday excluding observed holidays. Customer Service may be contacted using the Contact Us page or by calling Toll Free 1-888-389-6684 in the US or 1-847-228-0006.

There is a shopping cart limit of $1000 on all web orders. To place orders over $1000 please contact Customer Service.

All orders placed before 1:00 PM Central Time will be shipped same day with the exception of weekends and observed holidays. Orders placed after 1:00 PM Central Time will be shipped the next business day. Orders placed on weekends or observed holidays will be shipped the next business day.