A note about Amazon.com: While Amazon is an authorized online dealer of Etymotic Research products, many resellers who sell through Amazon are not. When purchasing, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product on Amazon.com.
Please contact us directly before you purchase if you are uncertain.
Reminder: Warranties are non-transferable. Second-hand items, including sales from websites such as eBay and Craig's List, are not covered by Etymotic Research's warranty.
The List of Unauthorized Dealers you Should Not purchase our products from that are found at Amazon.com Marketplace.
The other List of Unauthorized Dealers you Should Not purchase our products from that are listed online.
Etymotic Research home audio products are sold in the United States through a network of authorized dealers selected by Etymotic Research. Some of these dealers may have Internet sites on which they are authorized by Etymotic Research to sell a select mix of our products. Etymotic Research dealers have been chosen for their ability to properly represent, sell and, in most cases, service Etymotic Research products. Etymotic Research provides a warranty on products sold only by our authorized dealers.
Unfortunately, Etymotic Research products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Etymotic Research; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Etymotic Research warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use caution when selecting a dealer to make your purchase.
Etymotic Research products sold by unauthorized dealers sometimes are:
Beware of counterfeit Etymotic Research products.
Like many premium goods, Etymotic Research products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet Etymotic Research standards and are not covered under Etymotic Research warranty. If you would like to report a suspected counterfeit Etymotic Research product or have questions concerning this issue, please contact Customer Service at 1-888-Etymotic (1-888-389-6684). We appreciate your help in maintaining the integrity of the Etymotic Research brand.
Beware of serial number alterations.
Many times, these products have serial numbers/product codes/UPC codes that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by Etymotic Research that does not have a serial number issued by Etymotic Research should be held suspect by the customer. Removal or alteration of the original Etymotic Research serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet Etymotic Research standards due to the use of inappropriate parts or repair by untrained personnel.
Some unauthorized resellers remove serial numbers and product registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new Etymotic Research product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Etymotic Research box it was received in, immediately contact whoever you purchased that product from for resolution. Also, if there is no registration card, or if the mailing address on the card is not 61 Martin Lane, Elk Grove Village, IL 60007 or you are directed to not send in a registration card to Etymotic Research, you should immediately contact whoever you purchased that product from for resolution. The best resolution would be shipment back to that seller for a full refund. Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business.
Make sure you purchase from an authorized Etymotic Research dealer.
The following method will determine if a dealer in question is authorized to sell current Etymotic Research home audio products. Click on "Dealer Locator" at the bottom of this page, choose the type of Etymotic Research product you are looking for, then enter your zip or postal code (US and Canada) and click "Find". Outside of the US and Canada, choose a country and click "Find". This will give you a list of all authorized dealers you can purchase current Etymotic Research products from. You can also click on "Buy Online" from to top of each product page to see a listing of authorized online resellers that sell that product. For any other questions, please call 1-888-Etymotic (1-888-389-6684) to speak with a customer service representative.