tab

Frequently Asked Questions

Since the CUSTOM•FIT Program began, there have been several changes. There may be out-of-date information on some websites, so please read the following Questions and Answers about the program.
1.
Are CUSTOM•FIT molds a free upgrade?
A.
No. Molds must be purchased.
2.
I read on one website that the total cost for CUSTOM•FIT is $100. Is this true?
A.
Your cost for CUSTOM•FIT earmolds depends on the prices and policies of the business where you purchase them. An appointment is necessary and fees vary, so call ahead for an appointment and ask the cost of custom molds for Etymotic products.
3.
Where can I go for ear impressions?
A.
You have two options:

Option A

  • Find a participating CUSTOM•FIT hearing professional in the Dealer Locator on the Etymotic website.
  • Make an appointment for ear impressions.
  • Ask if they send your impressions to a participating earmold lab.

Option B

  • Find a hearing professional in the Dealer Locator
  • If the hearing professional does not work with one of Etymotic’s participating labs, make an appointment for the ear impressions only. Be sure to ask the fee for impressions.
  • Pay the hearing professional for your ear impressions.
  • Send your impressions to the earmold lab yourself. The procedure is explained here.
4.
Do I have to pay the hearing professional for the finished custom earmolds?
A.
Yes. You need to pay the professional who took your ear impressions and sent them to a participating earmold laboratory. Always find out what the charges are before you go.
5.
The Dealer Locator doesn’t show a provider near me. What should I do?
A.
The Dealer Locator is designed to be a helpful guide, but you are free to go to any provider for impressions.
  • After you have your impressions, you may contact customer service at Etymotic --- or ---
  • Send your impressions to the earmold lab yourself. The procedure is explained here.
6.
I called one of the providers on your list and they were not familiar with the program.
A.
Like many professional offices, there may be changes in ownership and personnel. Some providers may have dropped out of the program without notifying Etymotic. If you encounter one of those offices, let us know and we will remove it from the list.
If you experience any difficulty with the CUSTOM•FIT process, please feel free to contact our Customer Service Dept. at 888-389-6684 or at customer-service@etymotic.com for assistance.  
REGISTER NOW!
Locate an Audiologist North America
Find an International Network Provider
Q&As
Copyright © 2000 - , Etymotic Research, Inc.   Etymotic is a registered trademark of Etymotic Research, Inc.
Please review our Privacy Policy, Terms of Use and Purchase.
Etymotic Research, Inc. holds ISO 9001:2008 and ISO 13485:2003 certification.