Etymotic Research warrants all products against defects in material or workmanship for a period of one or two years from the date of original purchase from an authorized Etymotic distributor or reseller. Etymotic will replace the defective product at its option if returned within the warranty period to our service facility in Elk Grove Village, IL. This warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Due to the design and manufacture of all products (except ER-4 earphones), a repair option is not available.
Etymotic will replace cables and/or components and modify as needed to meet original factory specifications and match drivers to ±1 dB. Note: Cables and transducers cannot be replaced by the user. All ER-4 earphones must be returned to Etymotic for technical evaluation, electroacoustic measures, channel balancing and conformance certification.
Etymotic’s consumer electronics warranty policy applies only to in-warranty earphone and headset products purchased within the warranty period. Products that have been damaged or modified by the user are not covered, regardless of date of purchase. Click here for Out-of-Warranty Service and Special Purchase options.