Out of Warranty & Special Purchase Option

Due to the manufacturing process, Etymotic earphone and headset products cannot be repaired, with the exception of the ER-4 MicroPro series earphones. When products are out of warranty they will no longer be replaced in accordance with Etymotic’s warranty policy. Many problems can be resolved by the user.

If your product is out of warranty, check whether the issue is device related or if you simply need to replace filter(s).

ER-4 earphones

Out-of-warranty ER-4 earphones may be returned for evaluation, cable and/or transducer replacement.
Charges apply. Learn More...

Special Purchase Option

Etymotic has a re-purchase program for out-of-warranty earphone and headset products.

• To qualify for reduced prices and reduced shipping costs, your product must be returned to Etymotic.
• Customer-damaged or modified products that are not covered under Etymotic’s warranty policy are eligible for return and repurchase.
• All purchases are new stock. No products have been opened, pre-owned or reconditioned.
• Complete the form below and include credit card detail and shipping information.
• When your current product is received, your request for a new device will be processed.
• It is not necessary to re-purchase the same earphone or headset product you currently own.
• Choose a new product from the list below:
ER•4 earphones
$179.00
hf5 earphones
$89.00
mc5 earphones
$48.00
hf2 headset + earphones
$99.00
hf3 headset + earphones
$107.00
mc2 headset + earphones
$55.00
mc3 headset + earphones
$59.00
etyBLU2 Bluetooth headset
$78.00
ETYCOM headset
$29.00

Shipping

Note for International shipments: Customs regulations require Etymotic to include an invoice with the total value.  

• Customs policies vary widely from country to country.  For more information about customs fees, please contact your local customs office for further information before you proceed with a return.
• Additional customs fees are not included in the shipping charges. Etymotic Research does not have control over these charges and cannot estimate what they may be.
• All additional charges must be paid by the customer in accordance with the laws of the country in which the goods are received.