If your ER•4 earphones are out of warranty, Etymotic can replace your cable and/or components and modify as needed to meet original factory specifications and match drivers to ±1dB. Note: Cables and transducers cannot be user replaced. All ER•4 earphones must be returned to Etymotic’s Service Dept. for technical evaluation, electroacoustic measures, channel balancing and conformance certification.
Service Fees
Includes testing, cleaning, new eartips and filters
Transducer replacement (one or both):
$85
Cable replacement:
$50
Transducer and cable replacement:
$130
Shipping
UPS Ground (Domestic shipments):
$9
UPS Ground (Alaska & Hawaii):
$24
UPS Expedited (Canada, Includes brokerage fees):
$40
UPS Expedited (rest of the world):
$50
Note for International shipments: Customs regulations require Etymotic to include an invoice with the total value.
- Customs policies vary widely from country to country. For more information about customs fees, please contact your local customs office for further information before you proceed with a return.
- Additional customs fees are not included in the shipping charges. Etymotic Research does not have control over these charges and cannot estimate what they may be.
- All additional charges must be paid by the customer in accordance with the laws of the country in which the goods are received.
