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Customer Service |
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Policies
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No minimum order.
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Merchandise is warranted against failure caused by defective material or
workmanship.
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Eartips, earplugs and probe tips cannot be returned once they have been opened.
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Returns (Refunds):
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If you purchased the product from one of our resellers, the product must be
returned to the reseller for a refund.
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If you purchased the product directly from Etymotic Research, a return
merchandise authorization number (RMA#) is required for returns for credit.
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Returned merchandise may be subject to a restocking fee.
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Repairs:
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A return merchandise authorization number (RMA#) is required for repairs.
Return Merchandise Authorization (RMA) Numbers:
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RMA numbers will not be automatically assigned from the website. RMA numbers
may be obtained by contacting Customer Service via email or by calling during
our regular business hours, at 1-888-Etymotic (1-888-389- 6684).
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